Business Information Systems   - Review – Reflect – Reenergise - Deliver

All ConsultEast services have the aim of empowering your workforce to produce their own solutions from the resources available to them.

Improvement is always possible but individuals, teams and organisations sometime get stuck in patterns of operation that do not deliver what they need.

ConsultEast interventions establish more effective patterns of operation by using coaching techniques to establish, and embed, accountability and solutions focussed behaviours.

John Paul uses his knowledge of Business and Information Systems Management together with skills in leadership and coaching to help organisations get more value from their technology and data assets.

With experience of the challenges of supporting  successful business growth, merger and acquisition, John is ideally placed to help bring clarity, unity of purpose and solution focus to your team.

Services

Critical Situation Reviews
Sometimes a quick review, decision and action is needed to urgently address issues impacting on productivity, cost, compliance, customer satisfaction or all four! Critical situation reviews(Crit Sits), provide an independent assessment with the aim of bring clarity and agreement on the key issues, options and priorities. Usually 5 days in length the Crit Sit gathers the full range of views, conducts some quick tests to test validity and concludes with the presentation of a report to the key stakeholders. The process identifies areas of agreement, and usually expands them, the options immediately available and longer term goals. The process is designed to build consensus on priority action where possible and where choices remain presents these to management with evidence based decision support data and a recommendation if required.

Project, product and Service Reviews
These will focus on specific projects or services that are not delivering what was expected of them, or need to deliver more. Getting the return on investment in technology is not always easy and projected benefits can easily slip away when projects hit delays and problems. Whilst the same principles of generating accountability and solution focus are used these reviews will be designed with an organisation’s leadership to ensure they fit with other initiatives and deliver agreed objectives to an agreed timescale. They commence with a short scoping and design stage and presentation of the perceived scope and the proposed review approach. Sometime the process of review and scoping itself is enough to stimulate home grown solutions. In other cases the independent evidence based approach changes perceptions on priorities for improvement. Whatever the situation the aim is always to create an empowered team clear about their accountabilities, business priorities with an agreed  plan of how best to deploy the resources available to them to maximise their contribution to organisational objectives.

Strategic Reviews and benchmarking
These focus on how technology can be more effective in supporting strategic goals. Information Systems evolve and a Strategic Review helps organisations step back from the day to challenges and assess how their strategic approach to technology could be improved to provide greater value. Comparison of high level cost and quality indicators can inform a process that identifies how technology investment can be directed more effectively to support the achievement of corporate goals. Each review will be tailored to individual needs and can deliver a completed agreed technology strategy or an assessment of individual applications or services. IT governance is key to successful strategy delivery and review can identify improved approaches to stakeholder engagement.

Project and Change Programme Leadership
At times of great change management teams come under pressure. External support can take the pressure off by dealing with time consuming tasks around the management of projects and programmes leaving the permanent team free to concentrate on achieving the goals and embedding changes in the organisation. Effective project and programme governance takes time and bringing in some additional experienced resources can ensure that it gets the attention it needs and leaves other managers free to attend to urgent operational demands.

Specific Information Systems tools and techniques available from ConsultEast

Motivational interviewing – elicits individual perceptions, individual strategies, dissonances and goals.

Focus groups – identifies range of views and tests and builds consensus and support for solutions.

Data mining – provides objective, trusted indicators and provides baseline data for measuring improvements.

Operations observation – provides data on process effectiveness and costs to identify variations and areas for improvement.

Process mapping and re-design - with before and after costing to provide the business case for change and the blue print for improvement.